This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Dean -- =20 At how many cents off pitch do you consider a pitch adjustment = necessary? =20 -- Geoff Sykes -- Assoc. Los Angeles -----Original Message----- From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On = Behalf Of Dean May Sent: Tuesday, December 20, 2005 1:54 PM To: 'Pianotech' Subject: RE: How to explain a pitch adjustment I find it very helpful to "pre-sell" the pitch raise. When a new = customer calls we quote our normal rate ($85) and ask how long it has been since = the last tuning. We then explain that if the piano is real bad it could be = up to $150 because it will require more work to get it into shape. (My rule of thumb for charges is take the worst note out of tune and add $1/cent to = my basic rate, up to the maximum of $150.) There may also be additional = charges for minor repair and/or adjustments. Most people do not balk at all at = the cost. They are expecting to pay more on a piano that hasn't been tuned = for many years.=20 =20 Then when I get to the job I don't ever have to sell a pitch raise. It = is pre-sold. They may ask if it is going to take the pitch raise, but = they've already committed to paying it or I wouldn't have the appointment.=20 =20 Being up front like this eliminates the perception that you are just = trying to "upsell" a job. They know before you come out what the possibilities = are. Before I started doing this several years ago I faced the same struggle = you are. Since we started doing the pre-sell, I am actually doing more pitch raises at a much higher price. =20 Dean Dean May cell 812.239.3359 PianoRebuilders.com 812.235.5272 Terre Haute IN 47802 =20 -----Original Message----- From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On = Behalf Of Geoff Sykes Sent: Tuesday, December 20, 2005 3:45 PM To: Pianotech@Ptg. Org Subject: How to explain a pitch adjustment =20 Greetings all -- =20 Many pianos need a pitch adjustment prior to tuning. Usually because it hasn't been touched in five years. Therefore, like many of you I'm sure, = I frequently find myself having to explain to customers what a pitch adjustment is, and why their piano needs one prior to tuning. I have = found that car analogies often help when explaining things but I have not been able to come up with one that would help with a pitch adjustment. Even = after explaining, as simply as I know how, the relationship of the incredible string tension across the plate and why it needs to be equalized before = a fine tuning will hold, I often feel like I'm coming off trying to sell = them something bogus. How do you people explain pitch adjustments to your customers whose piano needs it so that they not only understand what it = is but why it's important that their piano gets one prior to tuning? =20 -- Geoff Sykes -- Assoc. Los Angeles ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/cb/dd/45/ca/attachment.htm ---------------------- multipart/alternative attachment--
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