Steinway quality control problems---a possible solution !

[Farrell]

I think sometimes when one works for one company for many years you can 
loose an objective or broad point of reference. I was dumbfounded at a PTG 
chapter meeting when the head tech for the Steinway dealer gave a technical 
on prepping the new Steinway.

He addressed voicing (I'll paraphrase): "You always start in the mid treble 
area. You will often find an area of diminished volume and/or sustain. This 
area will represent the potential of the piano - you voice the rest of the 
piano down to blend with the weak area in the treble."

I couldn't believe it. He was instructing to voice the rest of the piano so 
that it didn't overpower a killer octave area. Unbelievable. I think he had 
just seen pianos like that for so long he didn't realize that not all pianos 
have those characteristics.

Terry Farrell

> Steinway has no problem selling their pianos as they are with all their 
> quirks.   What  interests me is the service people
> working for Steinway.   How can they not be hearing all the feedback from 
> their own people and technicians.

SNIP

> David I.