Angry Hubby

[Avery Todd]

Hi Ed,

At 06:34 AM 6/16/05, you wrote:
>Ed writes:
>
><< I wrote her a note detailing what her husband had said and that I was
>uncomfortable working in a hostile environment.  I haven't heard anything 
>back
>from her since.  I hate to lose a client, but I don't need the aggravation. >>
>
>        You oughta love losing this one.  Rejoice!  none of us need a 160 
> mile
>car trip to tune one piano!  Gradually, any technician will change their
>clientele.  It happens for a lot of reasons, but we can take an active 
>part is how
>it gradually shapes up, and well before the end of our careers, we should be
>in control of who we work for, not the other way around.

That's exactly why I'm looking forward to retiring in a couple of years!

>     The willingness to refer less than stellar customers to another tech has
>greatly increased my job satisfaction.  It helps in shaping my clientele to
>suit me.  "Selective pruning" as it were.  Letting the bad ones go just makes
>more room for good ones.

Definitely. I'm not self-employed anymore, so I refer those to someone who's
trying to make a living being self-employed!

>      I have this vision of a customer base that tunes regularly, calls me 
> for
>appts., and always tips.  They would have their pianos cleaned, regulated and
>polished every 5 years  or every 20 tunings, which ever came first.   After
>many faithful years of them are giving me a bonus AND a fruitcake every
>Christmas, they will agree have the piano completely restored before the
>grandchildren inherit it.  Kids take it and I am the "old tuner" that came 
>with the piano.

Well, sounds like wishful thinking to me! :-) But except for the fruitcake, 
I agree
with you! :-)


>Ed Foote RPT
>http://www.uk-piano.org/edfoote/index.html
>www.uk-piano.org/edfoote/well_tempered_piano.html

Avery