Hi Matthew, Several Ideas, 1. Leave the warranty information from Dampp-Chaser in a conspicuous spot where the customer will see it. The warranty page contains very complete operating instructions. 2. Call the customer and explain what needs to be done to maintain the system. (Keep it plugged in, add water, add humidifier treatment, change moisture pads regularly, cleaning the humidifier tank) 3. Make a short appointment to come back and visit with the customer and explain the system. (Value Added Service) 4. Mail the customer a page of instructions. 5. Explain the system when you come back to the piano to check it 2 to 4 weeks after installation of a Dampp-Chaser system (You did pre-schedule the follow-up tuning, right?) Hope this helps! David Vanderhoofven Registered Piano Technician At 12:01 PM 3/16/2005, you wrote: >Hello, > >Have many of you been in a situation where you go and install a complete >dampp-chaser system, and when you are finished, the owner is not home, so >you cannot train him/her in the care and maintenance of the system? What >do ya'll do in this scenario? > > > >Matthew Todd >Todd Piano Works >Piano Tuner/Technician >Tuning - Repairing - Regulating
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