New Baldwin

[Tom Servinsky]

Geeeeze Don....lighten up! Take a walk, get some fresh air!
There's plenty of room for criticism with regards to this particular company 
due to their own demise from once a  a pretty darn good product to where 
they are struggling today. Do I wish them harm...heck no. I wish them all 
the best. In fact I hope to someday see them back near the top where they 
once shared market space with the finest manufactures in the world. They 
still have strong potential to be great  and I wish them all the best.  .
   However, their demise is their own doing and whether or not I stand on 
the sidelines pretending to being a good cheerleader or not won't effect a 
darn thing. Maybe I have sour grapes due to a recent situation with a client 
who recently purchased a Baldwin F grand which was delivered with multiple 
problems, one being a touchweight of over 70 grams (downweight) AND they 
paid the full retail price AND the factory nor the dealer would have 
anything to do with correcting any of the issues .  Out of respect and 
concern for my  client I donated the my own time and money to correct the 
problems.
How about another client who has an 8 yr old Baldwin grand who has a 
negative crown or positive downbearring throughout the soundboard. Baldwin 
has informed them that they are not honoring any of those warranties.
 How about the 10s of thousands of $$ they owe the brotherhood of dedicated 
technicians out there who diligently did ( and are doing) their warranty 
claims...which incidentally have a low chance of being paid back, including 
the $1800 they owe me.
Do I wish there to be one less? It depends what you mean "one less". One 
less manufacturer who honors their product and honors their commitment to 
their customer. Or one less manufacturer who is not honoring their 
commitments and warranties to the customer.  If it's one in the later 
category, then one less would be better. Put yourself in the shoes of a 
customer on the bad end of one of these deals.
    As far as what your perception of what this list represents, it 
represents all piano related topics, points of views, ideas, technical 
ideas, and even folks like yourself who want to play self appointed Opinion 
Police, deciding on what should or should not be part of the list.  I 
respect your opinion and hopefully you'll come around respect other's 
opinions as well. THAT'S what this list is about.  A manufacturer who has 
failed to honor warranties and not pay out warranty fees is legitimate fair 
game and is very pertinent to this body, with or with our expressed 
approval.
I apologize if my outburst of sarcasms  hit a nerve with you but my opinion 
is what it is.
Flamesuit on!.
Tom Servinsky
----- Original Message ----- 
From: "Don" <pianotuna@yahoo.com>
To: "Pianotech" <pianotech@ptg.org>
Sent: Saturday, March 19, 2005 7:55 AM
Subject: Re: New Baldwin


> Hi Tom,
>
> This list is not for piano bashing but rather for piano building. Lord
> knows there are few enough makers already. Do you really wish there to be
> "one less"? If so keep up the good work?
>
> At 05:41 AM 3/19/2005 -0500, you wrote:
>>No, but considering they don't honor their warranties and the product has
>>gone down hill terribly, they should give you $2000 just for test driving
>>one of their instruments.
>>Sorry Baldwin, but you made your bed, now sleep in it!
>>Tom Servinsky
> Regards,
> Don Rose, B.Mus., A.M.U.S., A.MUS., R.P.T.
> Non calor sed umor est qui nobis incommodat
>
> mailto:pianotuna@yahoo.com http://us.geocities.com/drpt1948/
>
> 3004 Grant Rd. REGINA, SK, S4S 5G7
> 306-352-3620 or 1-888-29t-uner
>
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