Problems with new Steinways

[David Ilvedson]

Pretty different from, say Yamaha...I just installed a set of keys...ivorite...replaced by a fellow in Chino, Ron Kneale...excellent work by the way...factory quality...15 year piano, warranty or not...they covered it.   
David Ilvedson, RPT
Pacifica, CA 94044





Original message
From: "David Andersen" 
To: "Pianotech List" 
Received: 12/3/2006 9:32:15 AM
Subject: Re: Problems with new Steinways






    While I'm on a roll why is every problem presented to Steinway the first time they've heard of this and someone else's fault....
   End of rant.
    Tom Driscoll RPT




Because they, and many, many other entities in our little world, have a different practical code of ethics than you have in your business...there's a whole lot of untruths, myths, white lies, edits, stretches, that are tacitly, silently accepted,  and their business runs as if they were true----and when they're shown to be false, the entity 1. makes you wrong for even hinting that the truth lies somewhere else; 2. denies the truth; 3. refuses to cooperate, possibly while saying "that's not covered under the warranty" or "we've certainly never seen that before." It's just standard operating procedure for these entities, who in my opinion have lost the essence of the Golden Rule long ago. It's a shame, but it's life. And it's an opportunity for us all to be THE trusted link in the piano chain; it gives us tremendous power and influence with honest people.


The decision to operate on different principles, and stick to them, is difficult in the short run but exponentially fulfilling and uplifting in the big picture---it's what brings true respect.  So: my advice to all my wonderful friends and colleagues here on this precious list is to tell the truth, accept things as they are, put energy into the positive---I'm taking care of your piano, and I'll make it as good as it can be, and you'll LOVE it----rather than the negative----rrrrrrrrr Steinway  rrrrrrr the dealer rrrrr the piano industry rrrrrrrr the last guy who worked on your piano rrrrrrr my hand hurts.....be nice; be happy to be there; be excited about making the piano better.


Happy Sunday, kids.......


David Andersen 
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