Steinway question

[pjr]

Was tuning an older well-refurbished Steinway O last week and ran across 
one note that that did not play when I hit it soundly to  tune it.  
Obviously, it was a jack slipping out under the knuckle.  The owner was 
not interested in fixing it as he never plays that note loudly. :-) 
(He's 92)  It's Christmas season and I thought I'd do a good deed and 
reach in with my tool and turn that jack screw one way or the other and 
fix the problem.  I take off the fallboard and reach in, but no jack 
adjustment screw on the whippen.  What the...?  All the jacks are 
resting against a felt cushion (not in a window) with no way to adjust 
them.  Was I drinking too much egg nog or sleeping during whippens101?

Phil Ryan
Miami Beach
www.ryanpianoservice.com