ethics question

[Jon Page]

Don't be caught in the middle. This is between the customer and the dealer.

Inform the customer that there is a warranty issue. Have them get an 
independent second opinion.

Then give the dealer the opportunity to make it right before the 
customer has to file a law suit.

You loyalty should always be with the customer
and not ever the dealer, unless they have you under their thumb.

After the 'company man' has let the piano slip past warranty with 
problems which should have
been addressed I come in and rectify things. The customers are always 
amazed at the improvement
and wonder why the 'tuner' never pointed it out.  Heck, the customers 
thought it was supposed to
play like that.  Educate your customer, it's the dealer's MO to pull 
the wool over their eyes.
-- 

Regards,

Jon Page