Hi Tom I'm not sure one way or the other when you first mention it. Actually I'd need to chew on the thought for a bit. Might be just the thing on the one hand... depending. Hard to read these things from a removed position... let alone being on the other side of an ocean if yer gets my meaning. I'd wait for a bit of feedback from the tech in charge at the dealership before scheduling any new appointment for sure. But that said... if the atmosphere is right between you, your customer, and the surroundings about the situation with her piano... voicing it (even if its interim between this and a replacement piano) might be a big positive. You may end up just repinning this piano anyways. To be sure tho... raising the <<perhaps its best to wait on the voicing given the situation>> thought is entirely correct and appropriate. Cheers, and Happy New Year Tom... 1 hour to go here in Bergen ! RicB Ric No, I haven't told the owner yet. I may have a chance to speak with her this week, though, since she wants me to come back and voice the piano. If she tries to schedule that appointment, it would be unethical for me to voice the piano and take her money for it knowing that the piano might be replaced soon. Don't you think? I'd have to tell her. Tom
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