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Okay, my thoughts on this! Most people do not want to wait more than a =
few weeks for an appointment. Part of customer service is just that - =
service. You need to please the customer by being able to make an =
appointment within a reasonable length of time. As a tech you can only =
service X number of pianos per day/week. As a customer, waiting longer =
than three weeks is too long (my opinion). So, once you get too booked, =
how do you control it? Price. You tune fewer pianos, have more time =
for your customers and yourself and earn the same amount of money (or =
more).
Debbie
----- Original Message -----=20
From: pianotune05@comcast.net=20
To: Pianotech List=20
Sent: Wednesday, February 08, 2006 5:07 PM
Subject: Re: What's a fair price to charge for tuning a piano
I'm curious,
Why would it be a bad thing to be booked well in advance. I know a =
guy who 's booked 6 weeks or so in advance. I think that would be a =
good thing, and knowing my financial situation, I sure wish I was booked =
solid.
Marshall
-------------- Original message --------------=20
From: A440A@aol.com=20
> Joseph writes:=20
>=20
> << Whe I facture that sales tax, car=20
>=20
> expenses (tolls, gas, etc.) and travel time are=20
>=20
> deducted from the gross fee, I do not see how I can=20
>=20
> charge less than $100 for a basic tuning. >>=20
>=20
> In the beginning, you will have to charge little enough to simply =
attract the=20
> customers that are price shopping. You will want to move out of =
this category=20
> as fast as you can. You will do this by impressing enough =
customers so that=20
> word of mouth, (is there anywhere else words come from?, uh, I =
know a couple=20
> of people that talk out their a. ahhhh, well, I'll just let that =
be), begins=20
> to fill your schedule.=20
> As soon as you realize that you are missing customers b! ecause =
you don't=20
> have time to get to them, you will realize that you are not =
charging enough.=20
> You will then raise your price until you have more time than =
customers, oops,=20
> charging too much? You will know if your calls begin to drop off. =
(or maybe=20
> you let your quality slip).=20
> Return customers are the lifeblood of a service business, unless =
you=20
> advertise so heavily that you don't need them, (hard to do). Do =
what you can to=20
> make your customers feel like they got their money's worth. =
Customers usually=20
> don't think in terms of dollars, but rather, what value they think =
they are=20
> receiving. Also remember that 90% of communication is non-verbal, =
so if you are=20
> confident that your price and the quality of your service are =
equal, your=20
> body language, tone of voice, and general bearing will put the =
customer at ease.=20
> A long term tech, with a large body of work and customers behind =
th! em,=20
> will comfortably charge more than the beginner. In Nashville, the =
price of a=20
> tuning varies from $60 to $130, depending on who is doing it. I =
have customers=20
> that feel much better paying me twice as much as the last tuner =
they employed.=20
>=20
> If you are booked two months in advance, you are not charging =
enough.=20
> If your phone is not ringing, you may be pricing yourself too =
high. The only=20
> way to find your comfort zone is to get in the business and learn. =
> good luck,=20
>=20
>=20
> Ed Foote RPT=20
> http://www.uk-piano.org/edfoote/index.html=20
> www.uk-piano.org/edfoote/well_tempered_piano.html=20
>=20
> _______________________________________________=20
> Pianotech list info: https://www.moypiano.com/resources/#archives
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