This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Okay, my thoughts on this! Most people do not want to wait more than a = few weeks for an appointment. Part of customer service is just that - = service. You need to please the customer by being able to make an = appointment within a reasonable length of time. As a tech you can only = service X number of pianos per day/week. As a customer, waiting longer = than three weeks is too long (my opinion). So, once you get too booked, = how do you control it? Price. You tune fewer pianos, have more time = for your customers and yourself and earn the same amount of money (or = more). Debbie ----- Original Message -----=20 From: pianotune05@comcast.net=20 To: Pianotech List=20 Sent: Wednesday, February 08, 2006 5:07 PM Subject: Re: What's a fair price to charge for tuning a piano I'm curious, Why would it be a bad thing to be booked well in advance. I know a = guy who 's booked 6 weeks or so in advance. I think that would be a = good thing, and knowing my financial situation, I sure wish I was booked = solid. Marshall -------------- Original message --------------=20 From: A440A@aol.com=20 > Joseph writes:=20 >=20 > << Whe I facture that sales tax, car=20 >=20 > expenses (tolls, gas, etc.) and travel time are=20 >=20 > deducted from the gross fee, I do not see how I can=20 >=20 > charge less than $100 for a basic tuning. >>=20 >=20 > In the beginning, you will have to charge little enough to simply = attract the=20 > customers that are price shopping. You will want to move out of = this category=20 > as fast as you can. You will do this by impressing enough = customers so that=20 > word of mouth, (is there anywhere else words come from?, uh, I = know a couple=20 > of people that talk out their a. ahhhh, well, I'll just let that = be), begins=20 > to fill your schedule.=20 > As soon as you realize that you are missing customers b! ecause = you don't=20 > have time to get to them, you will realize that you are not = charging enough.=20 > You will then raise your price until you have more time than = customers, oops,=20 > charging too much? You will know if your calls begin to drop off. = (or maybe=20 > you let your quality slip).=20 > Return customers are the lifeblood of a service business, unless = you=20 > advertise so heavily that you don't need them, (hard to do). Do = what you can to=20 > make your customers feel like they got their money's worth. = Customers usually=20 > don't think in terms of dollars, but rather, what value they think = they are=20 > receiving. Also remember that 90% of communication is non-verbal, = so if you are=20 > confident that your price and the quality of your service are = equal, your=20 > body language, tone of voice, and general bearing will put the = customer at ease.=20 > A long term tech, with a large body of work and customers behind = th! em,=20 > will comfortably charge more than the beginner. In Nashville, the = price of a=20 > tuning varies from $60 to $130, depending on who is doing it. I = have customers=20 > that feel much better paying me twice as much as the last tuner = they employed.=20 >=20 > If you are booked two months in advance, you are not charging = enough.=20 > If your phone is not ringing, you may be pricing yourself too = high. The only=20 > way to find your comfort zone is to get in the business and learn. = > good luck,=20 >=20 >=20 > Ed Foote RPT=20 > http://www.uk-piano.org/edfoote/index.html=20 > www.uk-piano.org/edfoote/well_tempered_piano.html=20 >=20 > _______________________________________________=20 > Pianotech list info: https://www.moypiano.com/resources/#archives ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/11/19/d5/3f/attachment.htm ---------------------- multipart/alternative attachment--
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