Just in case this post is related to my comment of YC bracket replacement jobs often going over $1K with regulation, etc., of course I always have a long detailed conversation with the piano owner and I make it clear that YC MAY reimburse them for up to $200 to $300 and that reimbursement is up to them to seek. I also tell them that YC has had recent financial/corporate troubles/changes than could complicate reimbursement and/or reduce their chances of reimbursement. Taking these steps assures that my clients experience at most two surprises related to the YC bracket replacement: 1) when/if they get $200 back from YC, and 2) their long-time troublesome piano becomes well-playing and trouble-free. Terry Farrell ----- Original Message ----- > Yes. > And their hourly rate for repairs has been massively reduced. > Anyone who thinks Young Chang warranty work is a cash cow better look > again. > And I would be very concerned about charging my customer for $1000 worth > of work, then having them call Young Chang and be told that Young Chang > only pays $200 for the job. > I would not tell my customer I was doing work covered by warranty unless I > had contacted the company for confirmation of the claim. > Ed Sutton > > -----Original Message----- >>Has anyone noticed that Young Chang's new policy for bracket replacement >>is >>to pay the technician ONLY for replacement of the defective parts? They >>will >>not pay for regulating the action, which is absolutely necessary when >>replacing the "junk" parts with the good parts. >> >>Matt McWilliams
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