Service Refusal

[pianolover 88]

The worse condition, the more $$$ to be made. But I ALWAYS pre-qualify the 
[new] customer on the phone BEFORE going in "blindly". I also let them know 
that there will be a minimum inspection fee (about 2/3 of my tuning fee) if 
they decide not to have any work done if my initial inspection determines 
repair costs will exceed the clients budget. In the initial 
pre-qualification phone convesation, I also make clear that I do not service 
"birdcage" pianos, most older players, squares or full sized, pre-1900 
uprights.

Terry Peterson



----Original Message Follows----
From: "Mike Kurta" <mkurta at adelphia.net>
Reply-To: Pianotech List <pianotech at ptg.org>
To: "Pianotech List" <pianotech at ptg.org>
Subject: Re: Service Refusal
Date: Wed, 12 Jul 2006 10:54:31 -0400

     Sorry Terry, I took it as you wrote it assuming nothing further was 
said.  How does the old saw go, assume makes an a** out of U and ME.......
     Mike