One thing I would like to try, but haven't taken the time to do yet: Print a paper to update customer info. Give it to the customer when you arrive and get it back when you leave. It would have lines for current address, current email & home/work/cell numbers, service interval preference, what level of piano performance they want, whether they want you to schedule the next appointment now/mail a postcard/call/email/whatever. It could easily have space for them to write the names of their friends with pianos. This way you can keep your database current, market your services in a very comfortable, non-salesy way, etc. Anyone using something like this? Thoughts? JF > -------- Original Message -------- > Subject: Re: Business: getting and keeping customers > From: donspiano-service at comcast.net > Date: Sat, October 07, 2006 8:43 am > To: Pianotech List <pianotech at ptg.org> > Cc: "donspiano-service at comcast.net" <Donald.Lemoine at ptg.org> > > I have been very successful with appointments, by getting the next > appointment before I leave the job, also a short few questions, > friends, family, with pianos who need a tuner, get numbers and call > immediately , use the customer as a reference call and, follow through > again, be sure to say thankyou if you are successful to your reference > customer. They will remember this for sure and keep you up to date on > new prospects. > Don Lemoine > > > > > > > -------------- Original message ---------------------- > From: KeyKat88 at aol.com > > Greetings, > > > > Is it advantageous to be agressive with customers, ie; > sending > > reminder cards twice or calling if they dont call for a tuning within > a month > > after > > you'e sent them one reminder? Or...is it a turn off. I tend to think > it is a > > turn off. > > > > Before I was a tuner, when I needed my piano tuned, I simply > called > > my tuner. IMHO, it is something you just neeeed as a piano player! > My tuners > > throughout the years never sent me a reminder card. I do send them > to my > > customers. I usually ask if they want a reminder. Thoughts? > > > > Julia > > Reading, PA > > > >
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