Avery, I have discussed other issues with Kent Webb in the past and he has been very helpful, both in my understanding of the issues and on how to solve problems. I mislaid his number, but I'm thinking of calling him via the switchboard and leaving a message. Andrew At 03:38 PM 10/16/2006, you wrote: >Just out of curiosity, have you talked to Kent Webb? He "might" be able to >help you solve this. > >Avery > >At 02:38 PM 10/16/2006, you wrote: >>Before you make Steinway's problem your problem, take it to a higher level. >>A service department tech is not necessarily in the position to give you the >>final yes or no on what they should be willing to do on warranty. All >>"fixes" at this point are compromises. You shouldn't have to do that on a >>new D, in my opinion. I don't recall exactly but doesn't this piano belong >>to an institution? Which dealer did they buy it from? The institutional >>department head involved in the purchase as well as the dealer should also >>be in the loop. You shouldn't allow yourself to be bullied into accepting >>anything less than a proper fix or replacement and the burden should not >>rest entirely on your shoulders. BTW, keep a record of all correspondence. >> >> >>David Love >>davidlovepianos at comcast.net >>www.davidlovepianos.com >> >>-----Original Message----- >>From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf >>Of Andrew and Rebeca Anderson >>Sent: Monday, October 16, 2006 11:13 AM >>To: Pianotech List >>Subject: Re: S&S D with high strings/low action stack >> >>Continuing saga: >>I spoke with a Steinway technician in the service department this >>morning (name slips me) and have the following solution(s) recommended, >> He is sending 1/16" walnut shims cut to fit under the action feet >>and raise the action by that much, I'll have to re-time the checking >>& reset let-off >> he recommends buying the un-bored Steinway hammers and custom boring >> >>them to take up some of the over-striking difference >> (my measurements on the existing hammers suggest that they >>have >>been over-filed already by 1/8 -3/16" so my high grit polishing >>isn't the first time this has been done.) >>We discussed string height and he gave one specification: note 66 is >>to be 7&3/4" +/- 1/8" above the key-bed. I pointed out that my >>measurements put this area very close to 8". He became a little >>defensive and said that fixing this would require rebuilding the >>piano and that Steinway wasn't going to do this (I had mentioned the >>piano was still under warranty). I then asked him about Steinway >>policy regarding over-striking. He plainly said that the hammers >>shouldn't overstrike. Of-course they all do now by significantly >>more than the amount they have been filed under standard bore and >>most likely were by a significant amount when the piano was new. >>I mentioned checking and capsizing problems with too short hammer >>tails too far above the action and he didn't have much to add other >>than that shimming the action by 1/16 should help with the >>capsizing. He couldn't get me stats on the size of the un-bored >>hammers. I'm guessing they are the same size as the bored ones and >>I'm not too enthusiastic about boring those much lower on the >>tail. Custom hammers by another hammer maker may be the better way >>to go, but than there is the Steinway Only politics to deal with... >> >>So, my solution is drifting towards this: >> Shim the key-frame 1/16" >> Shim the action stack 1/16" >> Recommend new hammers (really this should be a warranty item too, >>there is significant labor in this) >>This gets me a third of the way with adequate clearance at the >>fall-board and 1/16" clearance at the pinblock with the drop screws >>backed all the way out. Taller hammers will drag going in and out >>and I'll have to watch that (had a mishap on a Chinese-made piano >>yesterday). By shimming both I reduce the problem to the >>neighborhood of 1/16" so a lower bore won't be so worrisome. >> >>Do any of you have more to add? >> >>Andrew Anderson, Artisan Piano
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