Leslie said: Marvin Zindler, the local screamer for the "little guy" says, "IT's hell being poor". These people had no knowledge to make an informed decision, and trusted when they shouldn't have. In a way they're almost like children, and it cost them dearly. We have a local guy like that here - Tom Martino. I don't think these people are like children, and I'm not sure it's healthy to see them this way. Perhaps this view is what keeps them where they are - the view that they are somehow different and in need of everyone's help. It's almost like we're talking about them like they're incapable of making the right decision. I don't think that's the case at all. I don't see them as "poor people". I see them as people, who made a bad decision. Let's remedy that by providing a solution for the immediate problem (fix piano to the best of your ability and/or resources, or convince the store to refund money), and then provide them with the information they need to avoid making the same mistake in the future. I agree that the 10 year old boy who wants to play the piano should be the focus here. Like I said earlier, I'm not insensitive to their needs, or their plight. I'm just not of the opinion that it's 100% the store's fault. Jonathan Finger RPT
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