this property is condemned...what would you have done?

[William Benjamin]

Having worked in that position, any piano you can save will save you a store
contract and a supplier pat on the back.  No one makes money if the piano
has to go back.  

 

William

 

 

 

 

PIANO BOUTIQUE

William Benjamin

Piano Tuner Extraordinaire

www.pianoboutique.biz

The tuner alone,

preserves the tone.

 

  _____  

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Dean May
Sent: Thursday, September 21, 2006 12:11 AM
To: 'Pianotech List'
Subject: RE: this property is condemned...what would you have done?

 

I doubt there are structural problems. Probably the drill bit got dull on
the bottom row and made the holes a little larger. It can probably be fixed
just fine with oversize pins on the ones that are loose. 

 

Pianos with extremely hard pin blocks have very little tolerance for
variation in hole size or variation in pin size. If the hole gets a little
large or the pin a little small on the tolerance side the pin will be loose.
It does not mean there is a structural problem. Given the modern piano
designer's propensity to use too many laminations it is extremely unlikely
that there is a structural problem in the pin block. 

 

Talk to the tech support person of the manufacturer. They will probably have
an established protocol. The trick will be in what you have already
communicated to the customer. If you have already prepped the customer to
expect nothing less than a new piano, then that is probably the only thing
that will satisfy them. On the other hand if you communicate that the mfr
will solve the problem you will probably have netted yourself an easy re-pin
job.

 

Dean

 

  _____  

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of piannaman at aol.com
Sent: Wednesday, September 20, 2006 10:36 PM
To: pianotech at ptg.org
Subject: this property is condemned...what would you have done?

 

 Just got home from a client's home.  She just purchased a piano around 3
months ago, and I was contracted by the store to do a warranty tuning.
While raising the pitch, I noticed a couple of loose tuning pins...then
another, another, another, etc.  All along the bottom row of pins.  

 

I called the owner of the store--a good friend of mine, btw--and told him
that the piano should be returned to the factory in exchange for a sound
instrument, as it is structurally unsound, and that any repair done to it
would be unsuitable to undertake in the customer's home.

 

What thinketh y'all?  

 

 

  _____  

 
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