this property is condemned...what would you have done?

[Avery]

Thanks, Robin. Maybe I won't have to get out my flamesuit after all! :-D

Avery

At 12:45 PM 9/21/2006, you wrote:
>Avery,
>
>Ditto. I worked for a couple of years for a very well known and 
>large east coast piano retail chain and saw them have to "eat" 
>several brand new grands of various makes simply because there was a 
>gross tech problem up front with the piano. In one or two cases, 
>that retail company stopped carrying certain brands because of that 
>very thing. A piano IS or IS NOT of an acceptable level of quality 
>and consistency coming out of the factory. If not, then it is the 
>manufacturer's problem. This particular problem sounds like a very 
>severe one. Work-arounds at this level of issue and at this stage of 
>the piano's life are just not a smart way to proceed.
>
>IMTCWOHM (In my two cents' worth of humble opinion)
>
>Robin Blankenship
>----- Original Message -----
>From: <mailto:avery1 at houston.rr.com>Avery
>To: <mailto:pianotech at ptg.org>Pianotech List
>Sent: Thursday, September 21, 2006 1:15 PM
>Subject: RE: this property is condemned...what would you have done?
>
>William,
>
>As far as I'm concerned, that isn't the point! The point is that a 3 
>month old piano has loose tuning pins. Whatever the reason! And in 
>that case, the manufacturer should replace it! I'm personally not 
>going to "cover anyones ass" here! It's their fault and they should 
>have to deal with it/accept the loss/whatever! Just my opinion!
>
>Avery
>
>At 10:16 AM 9/21/2006, you wrote:
>>Having worked in that position, any piano you can save will save 
>>you a store contract and a supplier pat on the back.  No one makes 
>>money if the piano has to go back.
>>
>>William
>>
>>
>>
>>
>>PIANO BOUTIQUE
>>William Benjamin
>>Piano Tuner Extraordinaire
>><http://www.pianoboutique.biz>www.pianoboutique.biz
>>The tuner alone,
>>preserves the tone.
>>
>>
>>----------
>>From: pianotech-bounces at ptg.org [ mailto:pianotech-bounces at ptg.org] 
>>On Behalf Of Dean May
>>Sent: Thursday, September 21, 2006 12:11 AM
>>To: 'Pianotech List'
>>Subject: RE: this property is condemned...what would you have done?
>>
>>I doubt there are structural problems. Probably the drill bit got 
>>dull on the bottom row and made the holes a little larger. It can 
>>probably be fixed just fine with oversize pins on the ones that are loose.
>>
>>Pianos with extremely hard pin blocks have very little tolerance 
>>for variation in hole size or variation in pin size. If the hole 
>>gets a little large or the pin a little small on the tolerance side 
>>the pin will be loose. It does not mean there is a structural 
>>problem. Given the modern piano designer's propensity to use too 
>>many laminations it is extremely unlikely that there is a 
>>structural problem in the pin block.
>>
>>Talk to the tech support person of the manufacturer. They will 
>>probably have an established protocol. The trick will be in what 
>>you have already communicated to the customer. If you have already 
>>prepped the customer to expect nothing less than a new piano, then 
>>that is probably the only thing that will satisfy them. On the 
>>other hand if you communicate that the mfr will solve the problem 
>>you will probably have netted yourself an easy re-pin job.
>>
>>Dean
>>
>>
>>----------
>>From: pianotech-bounces at ptg.org [ mailto:pianotech-bounces at ptg.org] 
>>On Behalf Of piannaman at aol.com
>>Sent: Wednesday, September 20, 2006 10:36 PM
>>To: pianotech at ptg.org
>>Subject: this property is condemned...what would you have done?
>>
>>  Just got home from a client's home.  She just purchased a piano 
>> around 3 months ago, and I was contracted by the store to do a 
>> warranty tuning.  While raising the pitch, I noticed a couple of 
>> loose tuning pins...then another, another, another, etc.  All 
>> along the bottom row of pins.
>>
>>I called the owner of the store--a good friend of mine, btw--and 
>>told him that the piano should be returned to the factory in 
>>exchange for a sound instrument, as it is structurally unsound, and 
>>that any repair done to it would be unsuitable to undertake in the 
>>customer's home.
>>
>>What thinketh y'all?
>>
>>
>>
>>----------
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