this property is condemned...what would you have done?

[William Benjamin]

Avery,

 

You are right, you shouldn't have to cover.  What I am saying is there is
more than one way to fix the problem.  The piano can be replaced and the one
with loose pins can be repaired and sold at a discount.  The point here is
if one is a problem solver or just wants to find fault and make someone pay.

 

When I worked at Sherman Clay young tuners would find glee in finding a
problem that meant the piano had to be returned to the factory.  In every
case accept one, a senior tec would find a easy fix and we all stayed in
business.

 

William

 

 

 

 

PIANO BOUTIQUE

William Benjamin

Piano Tuner Extraordinaire

www.pianoboutique.biz

The tuner alone,

preserves the tone.

 

  _____  

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Avery
Sent: Thursday, September 21, 2006 1:16 PM
To: Pianotech List
Subject: RE: this property is condemned...what would you have done?

 

William, 

As far as I'm concerned, that isn't the point! The point is that a 3 month
old piano has loose tuning pins. Whatever the reason! And in that case, the
manufacturer should replace it! I'm personally not going to "cover anyones
ass" here! It's their fault and they should have to deal with it/accept the
loss/whatever! Just my opinion! 

Avery 

At 10:16 AM 9/21/2006, you wrote:



Having worked in that position, any piano you can save will save you a store
contract and a supplier pat on the back.  No one makes money if the piano
has to go back.  
 
William
 
 
 
 
PIANO BOUTIQUE
William Benjamin
Piano Tuner Extraordinaire
www.pianoboutique.biz
The tuner alone,
preserves the tone.
 

  _____  

From: pianotech-bounces at ptg.org [ <mailto:pianotech-bounces at ptg.org>
mailto:pianotech-bounces at ptg.org] On Behalf Of Dean May
Sent: Thursday, September 21, 2006 12:11 AM
To: 'Pianotech List'
Subject: RE: this property is condemned...what would you have done?
 
I doubt there are structural problems. Probably the drill bit got dull on
the bottom row and made the holes a little larger. It can probably be fixed
just fine with oversize pins on the ones that are loose. 
 
Pianos with extremely hard pin blocks have very little tolerance for
variation in hole size or variation in pin size. If the hole gets a little
large or the pin a little small on the tolerance side the pin will be loose.
It does not mean there is a structural problem. Given the modern piano
designers propensity to use too many laminations it is extremely unlikely
that there is a structural problem in the pin block. 
 
Talk to the tech support person of the manufacturer. They will probably have
an established protocol. The trick will be in what you have already
communicated to the customer. If you have already prepped the customer to
expect nothing less than a new piano, then that is probably the only thing
that will satisfy them. On the other hand if you communicate that the mfr
will solve the problem you will probably have netted yourself an easy re-pin
job.
 
Dean
 

  _____  

From: pianotech-bounces at ptg.org [ mailto:pianotech-bounces at ptg.org
<mailto:pianotech-bounces at ptg.org> ] On Behalf Of piannaman at aol.com
Sent: Wednesday, September 20, 2006 10:36 PM
To: pianotech at ptg.org
Subject: this property is condemned...what would you have done?
 
 Just got home from a client's home.  She just purchased a piano around 3
months ago, and I was contracted by the store to do a warranty tuning.
While raising the pitch, I noticed a couple of loose tuning pins...then
another, another, another, etc.  All along the bottom row of pins.  
 
I called the owner of the store--a good friend of mine, btw--and told him
that the piano should be returned to the factory in exchange for a sound
instrument, as it is structurally unsound, and that any repair done to it
would be unsuitable to undertake in the customer's home.
 
What thinketh y'all?  
 
 

  _____  

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