<< I would have liked to try to make this piano better, but I didnt want to disappoint. Reputation over $$? Can anyone out there make me feel either better or worse for "losing this business"? >> Yes, your time would ultimately have been worth half of what it normally is, you would have had continuing problems with the piano and the customers, and you would never be able to relax about it. Be grateful that you didn't smack this tar-baby any harder than you did. Regards, Ed Foote RPT http://www.uk-piano.org/edfoote/index.html www.uk-piano.org/edfoote/well_tempered_piano.html
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