What to tell clients

[Ron Nossaman]

>          Lately, after completing a tuning, clients are asking me "How bad was it?"  This seems like a simple question, but how do I tell them that it sounded disgusting, without implying they had a bad instrument?  And on the other hand if it sounded fairly good, how do I tell them that I hardly had to move it, without implying my tuning wasn't really needed.  This is what goes through my mind as I fumble to answer.  What are your thoughts?
> 
> Respectfully, 
> Chris Rawson,CPT,RPT



"It had pretty much run clear out of music, but - 
EVERYSONGEVERWRITTEN is NOW in your piano (goofy grin), so 
you'd best be working on those access codes so you can get 'em 
back out."

I get the impression that I have a few clients who call me 
periodically for a tuning just to hear the routine.
Ron N