Jon: You're dating yourself! This is the way business is done now. When I pull into the oil change place and get out of the car I like it that they know my name, the last time I was there and what kind of oil I use because they entered my license number in their computer while I was pulling in. These days, customers expect you to have this information. On the phone they'll ask when they last had their piano tuned. They don't remember but they expect you to know. When you know what kind of piano they have and the voicing you did last May they perceive that you know what you're doing. Yeah, I remember the '50s but those days age gone! dp __________________________ David M. Porritt, RPT Meadows School of the Arts Southern Methodist University Dallas, TX 75275 dporritt at smu.edu ________________________________ From: pianotech-bounces at ptg.org on behalf of Jon Page Sent: Sat 1/27/2007 11:19 PM To: pianotech at ptg.org Subject: database >snip... I too use Filemaker Pro 8.5 ...snip... if you are considering using software >to manage customer databases What ever happened to: I went in, I tuned the piano, I gave them my card (maybe someone else's) and a recommendation for the next tuning... You guys obviously have different customers than I do because most of the crap that most people have does not belong in a data base. Unless you want to categorized between crap and crap-ola. So I send all the needing-to-record stuff to the new-guys and keep all the good stuff which I can keep in my head until I forget it. -- Regards, Jon Page -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/ms-tnef Size: 4873 bytes Desc: not available Url : https://www.moypiano.com/ptg/pianotech.php/attachments/20070128/5cbc71b9/attachment-0001.bin
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