Another side of missed appointments

[tom]

Dave,

            Similar story many years ago--- I had a stretch of no shows and
upon arriving on time to find yet another empty house I left a rather terse
note explaining about my time as a professional and common courtesy---- yada
yada yada .

            Turned out that the neighbor went into emergency labor and my
client drove her to the hospital.

            Guess how I felt?

            Now I just call from the cell, leave a message and a note that I
was here for our scheduled appt. and wait for the response.

            At the booking I ask for the best phone # in case I'm running
late and lately I'm given both home and cell #'s .Having the cell can save
the appt.

            "Oh, sorry! I'll be right there"

            

Tom ---Bill Gate's nephew---<G> Driscoll

 

  _____  

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of piannaman at aol.com
Sent: Thursday, March 15, 2007 2:04 AM
To: pianotech at ptg.org
Subject: Another side of missed appointments

 

Hi all,

 

I have a client whose piano I tuned 3 times or so when it was brand new.
She is a nice lady, and we had good rappor.  She called to have her piano
tuned again, but when I showed up at her house, she was not there.  Repeated
phone calls brought no response.  I was irritated, and my feelings were
somewhat hurt.  When you build up trust with a client, it hurts to have that
trust broken.

 

Several days ago, 3 years after the broken appointment, I got a call from
her daughter, who asked me to come and tune the piano.  I set up an
appointment, and this time, when I got there, the daughter was home.  She
said that there had been "issues," so they hadn't been able to get the piano
tuned until now, 3 years later.  I asked if her mom was okay, and she said
that her mother had almost died of pneumonia, having been in the hospital
for 2 weeks with a fever of 106 degrees.

 

My lesson out of that event was this:  never judge people too harshly,
particularly when you don't know the whole story.  There ARE things that
take priority over getting a piano tuned.

 

Dave Stahl, RPT

Dave Stahl Piano Service
650-224-3560
dstahlpiano at sbcglobal.net
http://dstahlpiano.net/






  _____  

AOL now offers free email to everyone. Find out more about what's free from
AOL at
<http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redir=ht
tp://www.aol.com> AOL.com.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20070315/56f354ca/attachment.html