Steinway action noise

[Dean May]

>>They have paid for something they didn't get.

 

Actually, they got everything they paid for. They awarded the bid to a cheap
price and that is precisely what they got. Don't place all the blame on the
tech. 

 

About 15 years ago a small local college (not a music college) had me redo
their "concert" instrument- a 9' Baldwin. It was my first 9' rebuild.
Another local rebuilder who was better than me also bid on the job (I
brought him in, actually). I strongly recommended they use the other guy but
they went with me instead to save a few thousand dollars. When I was done it
was pretty nice, the professors were very complimentary and said it never
sounded better. But they ended up having the other guy redo it a few years
later- which was okay with me. I had given them full disclosure and they
wanted to save a few dollars. 

 

BTW, the other rebuilder told me that the biggest mistake I made was not
curving the hammer strike line in the upper 2 octaves when I hung them. That
was, of course, before I was on this list. Now everyone who reads the list
knows this trick! 

 

In this season of reflecting on all our blessings allow me to say how
thankful I am for all of you and your generous willingness to share your
wealth of knowledge that has come to you at great cost. I know I am a better
tech/tuner because of all of you. Thank you!

 

Blessings to you all,

 

 

Dean

Dean May             cell 812.239.3359 

PianoRebuilders.com   812.235.5272 

Terre Haute IN  47802

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From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of BobDavis88 at aol.com
Sent: Friday, November 16, 2007 2:23 PM
To: pianotech at ptg.org
Subject: Re: Steinway action noise

 

In a message dated 11/14/2007 10:11:01 AM Pacific Standard Time,
gnewell at ameritech.net writes:

The school didn't like my original quote and did
something cheaper. Now they want me to fix the rather pronounced click and
heavy feel when keys are played.

Hi Greg,

 

Don't be too quick to try to bail them out. While you certainly want to take
a cooperative rather than a punitive stance, this action still needs the
same work as it did when you quoted it, and anything short of putting it
into correct playing condition will leave you holding the bag. Returning to
your original post -- after you finish a complete analysis, the school might
want at least to have a conversation with the person who did the work. They
have paid for something they didn't get. This action simply does not
function as designed, a waste of a $50,000 piano. They should have their
legal department contact the previous person and insist on a refund.
Although I wouldn't hold my breath, it seems like the next step, and would
help defray the cost of having it done right. I might suggest a return of
the labor portion of the job, and even be willing to return his parts. 

 

Bob Davis





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