Ed Well said. There are multiples ways you can deal with the occasional no show. I agree that finding a way which fits your comfort zone is best.. If you're the type that wants to leave a bill and demand your time be reimbursed, go for it Been there, did that. Never, never, never did I ever get reimbursed with that approach. Plus I lost the customer for good at that point. My current approach is to let sleepy giants sleep. Usually I have a lot of other customers I can plug and feel that time on a short notice. I'll leave my card and if an apology doesn't come my way in a very short order, the customer is fired at that point. However most times it generally is an honest mistake and the customers are very apologetic. If the customer offers a little something extra for my extra trip I'll usually down-play it and say that isn't necessary, but graciously accept the gift. Tom Servinsky ----- Original Message ----- From: <A440A at aol.com> To: <pianotech at ptg.org> Sent: Friday, August 01, 2008 6:25 AM Subject: Re: No- shows..... again > > << How do you deal with a no show appointment? Do you bill them? Bill > half? > Not > at all? Any other way to deal wit them? >> > > Greetings, > I think it depends on what you want. Some customers are worth keeping, > some not. That may mean sending a bill for your time, overlooking it in > the > interest of greater profit, (or good), or adding a surcharge on the next > visit, > etc. > There are customers that will offer to pay for your time, and others > that > will not even register that their carelessness has cost you. I suggest > do > whatever keeps you from feeling resentful. It may take a little courage, > up > front, but step by step, we effect our lives in a positive way by speaking > our own > truth and letting our world reflect that. > Our day by day decisions determine what our life is like, and gradually, > over the years, our clientele develops around our own personality. They > aren't > really "them", but, rather, "They are us", so we are responsible for what > kind of a career we have. We, in some way, choose our customers, and If > taking > care of ourselves means that we lose the occasional inconsiderate > customer, > is that a big loss or simply cleaning up our customer base to better suit > our > vocation? > Regards, > Ed Foote RPT > http://www.uk-piano.org/edfoote/index.html > www.uk-piano.org/edfoote/well_tempered_piano.html > <BR><BR><BR>**************<BR>Get fantasy football with free live scoring. > Sign up for FanHouse Fantasy Football today.<BR> > (http://www.fanhouse.com/fantasyaffair?ncid=aolspr00050000000020)</HTML> >
This PTG archive page provided courtesy of Moy Piano Service, LLC