Terry, I would refer her to Phil Bondi... David Ilvedson, RPT Pacifica, CA 94044 ----- Original message ---------------------------------------- From: "Phil Bondi" <phil at philbondi.com> To: "Pianotech List" <pianotech at ptg.org> Received: 8/15/2008 9:35:19 AM Subject: Re: Customer Complaint on Tuning >Terry, I would offer to tune the piano again..no charge. >This way in her mind you're 'honoring' your service fee. >If after that she still has problems, then I would do one of >the following: >-Tell her you have done all you can do..pitch raised, >checked unisons, re-tuned..it's time to try someone else. I >suggest Tom Driscoll. He's an expert with 70's Baldwins. >-Refund her money and call it a day..that way you can sleep >at night. >-Phil Bondi(Fl)
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