Geoff, I have a situation that might be somewhat similar to yours. I have a sister pair of M&H BBs in a church. These pianos absolutely defy rendering with certainty. Once I accepted this reality, I initiated making two courtesy visits: The first, one week after the tuning, the second two weeks after the tuning. The first courtesy visit I invariably find numerous unions significantly out and make the necessary corrections. The second week I find fewer unisons out and correct those. This is the only way I am able to be satisfied that the customer has a piano that is actually in tune. Fortunately for me though, the client is close enough that these courtesy visits far outweigh having to be concerned with charging additional fees. However, I see no reason on this particular piano you mention that you couldn't incorporate an additional charge for that type of service. This would eliminate call backs per se, and you would be professionally accepting this as one beast that can't be dealt with in one visit. If the customer is not amenable to some additional charges for what appears to be a very justifiable circumstance, then you will have to decide if you want to remain uncomfortable for the rest of your service days with this customer and this piano. It seems an easy call to me. Some things in life require greater effort and cost to arrive at desired results. Sincerely, Keith On Dec 27, 2008, at 8:48 PM, Geoff Sykes wrote: > I have a customer with a 1982 Kawai KG-C6 grand. She's a musician. > She has ears. This piano is a nightmare to tune. Getting the strings > to render through the bearing points so that it is stable enough > that I even feel comfortable leaving requires far more pounding than > I think any piano should endure. -- Geoff -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech_ptg.org/attachments/20081227/cf8f7689/attachment.html>
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