[pianotech] Satisfied but persistent customer question

Ron Nossaman rnossaman at cox.net
Sat Dec 27 22:05:14 PST 2008


Geoff Sykes wrote:
> Greetings all --
>  
> I have a customer with a 1982 Kawai KG-C6 grand. 

I think it's past time to introduce her to reality. The string 
rendering problem means that you can't get enough information 
from the piano during tuning to leave it in a stable enough 
condition to be reliable. That's neither your fault, nor your 
problem. You're already giving it your best shot and picking 
up the pieces at your expense. Selling her a Dampp-Chaser 
system isn't going to help the rendering problem and won't be 
well received if it produces no improvement of the situation. 
Addressing the problem directly is, oddly enough, usually the 
best way to correct or at least improve it.The piano 
realistically needs work, likely extensive, to improve string 
rendering, with humidity control next on the list if it proves 
necessary.

My call,
Ron N



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