[pianotech] Satisfied but persistent customer question

[David Love]

If you don't want people addressing your business then don't post your
business on the list.  I used your post as a springboard because it related
to the overall issue of how to deal with problem pianos and what
technician's should feel responsible for and willing to sacrifice in terms
of providing service.  I would not make two trips for the price of one to a
customer on a regular basis and would not recommend it if someone were
asking me.  Since you offered this as an acceptable arrangement in the
context of the Kawai, I felt it was fair game to offer a different opinion.
I'm sorry that you took it personally.   A little less egocentrism would be
good here.  The issue is not really about you but the situation in general.
As I said, I don't really care what you decide to do in any particular case.
You can work for free as far as I'm concerned.  But I wouldn't generally
recommend it as a strategy for others.  Just my opinion ymmv.

 

David Love

www.davidlovepianos.com

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Keith McGavern
Sent: Sunday, December 28, 2008 10:48 AM
To: pianotech at ptg.org
Subject: Re: [pianotech] Satisfied but persistent customer question

 

David,

 

I feel I handled your comments quite adequately. You just went some place
that was none of your business.

 

Keith

 

On Dec 28, 2008, at 12:38 PM, David Love wrote:





My post represents my opinion for general situations such as this.  When you
post something you open it up for comment.   How you choose to handle it is,
of course, up to you. 

 

David Love

www.davidlovepianos.com

 

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