[pianotech] Satisfied but persistent customer question

[Keith McGavern]

David A.

It would be, if it were on target.

Keith

On Dec 28, 2008, at 1:16 PM, David Andersen wrote:

> Bingo. D-Love: fountain of wisdom.
> DA
>
> On Dec 28, 2008, at 11:09 AM, David Love wrote:
>
>> If you don’t want people addressing your business then don’t post  
>> your business on the list.  I used your post as a springboard  
>> because it related to the overall issue of how to deal with problem  
>> pianos and what technician’s should feel responsible for and  
>> willing to sacrifice in terms of providing service.  I would not  
>> make two trips for the price of one to a customer on a regular  
>> basis and would not recommend it if someone were asking me.  Since  
>> you offered this as an acceptable arrangement in the context of the  
>> Kawai, I felt it was fair game to offer a different opinion.  I’m  
>> sorry that you took it personally.   A little less egocentrism  
>> would be good here.  The issue is not really about you but the  
>> situation in general.  As I said, I don’t really care what you  
>> decide to do in any particular case.  You can work for free as far  
>> as I’m concerned.  But I wouldn’t generally recommend it as a  
>> strategy for others.  Just my opinion ymmv.
>>
>>
>> From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org]  
>> On Behalf Of Keith McGavern
>> Sent: Sunday, December 28, 2008 10:48 AM
>> To: pianotech at ptg.org
>> Subject: Re: [pianotech] Satisfied but persistent customer question
>>
>> David,
>>
>> I feel I handled your comments quite adequately. You just went some  
>> place that was none of your business.
>>
>> Keith
>>
>> On Dec 28, 2008, at 12:38 PM, David Love wrote:
>>
>>
>> My post represents my opinion for general situations such as this.   
>> When you post something you open it up for comment.   How you  
>> choose to handle it is, of course, up to you.
>>
>> David Love
>> www.davidlovepianos.com
>>
>

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