Talking with customers about hammer condition really CAN be fun! Most of them are so excited to see what's going on inside that big wooden thing. After the fist/fingers demonstration, I also explain that a piano note contains lots of tones, just like sunlight contains many colors. Then I play the overtone series, as an arpeggio, starting at C2 and explain that all those tones are "inside" C2, but that different parts are more noticeable at different times. I play A#4, C5, D5, E5 a "chord" and explain that you're hearing more of that when the hammers are hard and grooved, as opposed to the C2-C3 octave when the hammers are softer and well-shaped. (Forgive me if my octave numbers are off -- I'm playing the tabletop and counting....) And now they understand their piano's bright/hard sound as something that can actually be controlled, rather than just how it is. I don't always get a voicing job out of the demonstration, but I do tend to get a call within a couple weeks to do it. For regulation, I first ask if their piano is their partner. (They usually laugh.) And then I ask whether they can play their piano softly without having to really concentrate and be careful about how they do it. (And they wonder how I knew....) Even before I open the piano, I often play a bit and then tell them what we're likely to see when I do open it. A little magic never hurts, right? <g> Annie G. > > One thing I find helps persuade people about re-facing is that they can > SEE > what I'm talking about. I use my flashlight or whatever, to get a good > light, and show them the hammer surfaces and explain that over time the > strings cut into the felt like cheesewires, and they can see the effect > for > themselves. > > Then I explain using my a fist as "hammer" and three fingers as "strings" > how instead of a clean blow, the sides of the groves can "stroke" the > strings, and the bottoms of the grooves can be at different depths (if the > customer is technically-minded, I explain about phase cancellation). But > the > main thing is, they can SEE the problem. > > Best, > > David. > > > "I'm curious why you separate out regulating lost motion from the rest of > regulating tasks. Just because you have filed the hammers, doesn't dictate > regulating lost motion. However, I do agree that lost motion regulation on > a > long-neglected piano is often one of the most beneficial single regulating > steps". > > >
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