In a good natured way I tell them if they are just shopping for price I can tell them right up front that I'm probably the most expensive tuner they'll contact. And then I'll give them a couple of names of tuners that I can recommend that charge $5-$10 less than I do. They will usually schedule. Dean Dean May cell 812.239.3359 PianoRebuilders.com 812.235.5272 Terre Haute IN 47802 _____ From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of lee innocent Sent: Wednesday, July 16, 2008 11:58 AM To: pianotech at ptg.org Subject: Securing a tuning appointment with first telephone enquiry My ad is the first ad in the yellow pages under piano tuning. I get lots of people enquiring about tuning fees but do not book an appointment because this is the first call theyve made. I tend to give them a price and thats the end of the phone call, they then phone the next person in the book. Apart from fee, what other points do you use to engage to build a conversation with the enquirer? In a nutshell, what is the best way to secure a tuning appointment while they are on the phone. Lee -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20080717/8a1fb478/attachment.html
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