[pianotech] Service Call

[John Ross]

Find out if they need a piano tuning. If they do, remove it for free.
If it is a good customer, and you are passing near, then I would do it for free.
If any work is involved, such as removing action in a grand, then a service call is a legitimate charge. 
My service call is my hourly charge.
  ----- Original Message ----- 
  From: Matthew Todd 
  To: pianotech at ptg.org 
  Sent: Sunday, November 16, 2008 6:09 PM
  Subject: [pianotech] Service Call


        What is the ethical way and amount to charge a service call to a client who has has lost something through the fallboard and you are called to remove it?

        I know of a tech who charges $120 per tuning, and his minimum service call is $120.  Removing an object that has fallen in the piano takes fives minutes, or less!

        What is the correct approach to fairness on me and my client?


        TODD PIANO WORKS 
        Matthew Todd, Piano Technician 
        (979) 248-9578
        http://www.toddpianoworks.com 

John M.Ross
Windsor, Nova Scotia, Canada.
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