Todd Send the post cards on a regular basis, whether that's once every 6 months or once a year. If you want to call them after you've sent the post card, that's up to you. You will get a few bites, But as you've found out, you'll get more, "don't call me, I'll call you" folks. Don't take the rejections personally.?Just thank them, and tell?'em you'll send them another reminder in 6 months.?? Willem (Wim) Blees, RPT Piano Tuner/Technician Mililani, Oahu, HI 808-349-2943 Author of: The Business of Piano Tuning available from Potter Press www.pianotuning.com -----Original Message----- From: Matthew Todd <toddpianoworks at att.net> To: pianotech at ptg.org Sent: Mon, 24 Nov 2008 1:29 pm Subject: [pianotech] Keeping in touch with clients My method has been, send the cards out one month before the six month interval, then, if I don't hear from them, I call them the week their tuning is due.? I have been getting several "If we need you, we'll call you".? I have quite a few Asian clients, and a lot of the "don't call me, we'll call you's" come from the dad, who hasn't even met me from before.? I called one of them just last week asking for his e-mail address for my records, and he snapped back "What for?? Why you need my e-mail?? We have problems with e-mail.? It's not safe." ? Anyway, does anyone else use that system to keep in contact with their clients and to keep?your name on their minds?? I do have some clients that make it very clear they only want an annual tuning.? I just make a note in their file for that.? But I feel, if I want to have a full time business, I will need to be just a little aggressive with?this procedure, i.e. send postcards, then call.? If they decline and I don't hear from them, then send out another postcard five months down the road with a follow up phone call. ? Persistance is a key here.? I also have a slight fear of rejection,?but I am realizing that this business will be a good way to help me overcome it. ? Thoughts anyone? TODD PIANO WORKS Matthew Todd, Piano Technician (979) 248-9578 http://www.toddpianoworks.com -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech_ptg.org/attachments/20081124/831d923c/attachment-0001.html>
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