Hi Matt, I only send cards to the people I have not heard from in a year or more. I make my calls on Sunday evening 7-9pm. Very little email bookings so far. I do return any calls comming in on any given day. RU/UP -------------- Original message from Matthew Todd <toddpianoworks at att.net>: -------------- My method has been, send the cards out one month before the six month interval, then, if I don't hear from them, I call them the week their tuning is due. I have been getting several "If we need you, we'll call you". I have quite a few Asian clients, and a lot of the "don't call me, we'll call you's" come from the dad, who hasn't even met me from before. I called one of them just last week asking for his e-mail address for my records, and he snapped back "What for? Why you need my e-mail? We have problems with e-mail. It's not safe." Anyway, does anyone else use that system to keep in contact with their clients and to keep your name on their minds? I do have some clients that make it very clear they only want an annual tuning. I just make a note in their file for that. But I feel, if I want to have a full time business, I will need to be just a little aggressive with this procedure, i.e. send postcards, then call. If they decline and I don't hear from them, then send out another postcard five months down the road with a follow up phone call. Persistance is a key here. I also have a slight fear of rejection, but I am realizing that this business will be a good way to help me overcome it. Thoughts anyone? TODD PIANO WORKS Matthew Todd, Piano Technician (979) 248-9578 http://www.toddpianoworks.com -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech_ptg.org/attachments/20081125/349d7784/attachment-0001.html>
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