John, I have been trying to reach technical support at Samick for two weeks now--a Kohler and Campbell (SG 155) has action centers throughout seizing up--in a very prestigeous location. They won't return my phone calls or emails. Diane Diane Hofstetter 3909 E. Fourth Plain Blvd. #70 Vancouver, WA 98661 360-699-1626 dpno2nr at yahoo.com -----Original Message----- >From: John Dorr >Sent: Oct 1, 2008 6:26 AM >To: pianotech at ptg.org >Subject: SAMICK - no pay? or slow pay? > > >Hi, > >I'm having a lot of trouble getting paid on a warranty repair from Jane Jones >at Samick. She hasn't returned any of my NUMEROUS phone calls for a >4-month-old invoice. > >Anybody else have similar problems with her/them? Do you know how to get them >to pay? I've also called the accounts payable clerk, Jo Ann Chin, to no >avail. She says it's Jane's responsibility. > >Lesson learned here by me is have the customer pay, and let them get >reimbursed under their warranty. Never again like this! > >Thanks, >John Dorr, RPT > Diane Hofstetter
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