Yes, I always explain that plate breakage is a possibility and that they are accepting responsibility if it happens. I also explain that out of thousands of pitch raises, it's never happened to me. I do everything possible to minimize the risk, but I know it exists. I explain that my warning is like the dentist that has them sign a waiver incase they die in his chair. If we thought the risk was that great, we'd never go to the dentist. I think we do need to use good judgement about the pianos that we do pitch raise. If the piano shows obvious signs of deteriation, just don't attempt to raise it. With a fairly new piano, there's not much we can do but issue our disclaimer before we pitch raise. I just know that when it does happen to me, it will be the one time I forget to discuss it with my customer. ----- Original Message ----- From: Leslie Bartlett To: pianotech at ptg.org Sent: Friday, April 17, 2009 6:59 AM Subject: [pianotech] plate breakage Do you who have had troubles with this (others too) tell customers about the significant possibility of string breakage and plate breakage before starting a pitch raise? les bartlett -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech_ptg.org/attachments/20090417/9921eb58/attachment.html>
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