Here's where I may make an exception with fees. If the piano is a disaster throw away I don't charge them. I figure they've had enough bad news for one day. Often they end up offering to pay something anyway. I have, in fact, decided I didn't want to work on something when I suppose I could have but saw a potential can of worms that I didn't want to open. There I don't feel comfortable then charging them since the decision to walk away was mine. I do, in such cases, try to convince them that another piano might be the best route and offer to assist them in such an acquisition. For that service I will charge a fee. I've earned many long term customers (now with better pianos) who are grateful that they didn't go down a road that cost them dearly for an ultimately poor result. David Love www.davidlovepianos.com From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Marcel Carey Sent: Saturday, August 22, 2009 4:19 AM To: Pianotech List Subject: Re: [pianotech] i'll take a pass Make sure you also add within that phone call appointment that "If I find the piano can't be tuned, there will be a fee for my time and the evaluation of the piano" and let them know this fee in advance. I've forgotten to do this on a few occasion and refused to work on the old klunker and had a few that were reluctant to pay me for the visit. Marcel Carey -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20090822/3a73d682/attachment.htm>
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