Hi Matthew, In the end, it's up to you. I have no quarrel marking up small ticket items like an individual bass string and adding shipping. I most often don't charge for return visits to pull back to pitch. I'm sure it's not "good business" but it works for my business. I often find a time a week after the appointment when I'll be in the area and plan to swing by and pull it up - takes 2 minutes, really. I'd just be checking email between appointments anyway, so no loss for me. Then, I suggest that when it starts sounding intolerable to them again, call me and I'll do the same thing. This is assuming that it's not a situation where it really needs to be stabilized quickly, and kept there. In that case (e.g. a recording studio) yes, I'd charge for the return trips. William R. Monroe On Mon, Dec 7, 2009 at 1:55 PM, Matthew Todd <toddpianoworks at att.net> wrote: > On one of my appointments last week, a bass string broke during a pitch > raise. I am ordering a new replacement through Mapes. > > What is a decent way to charge for this replacement? In other words, when > you bill a customer for this, do you also include an added fee for returning > one or two more times to adjust the pitch? And, I know there was some > discussion a while back on parts mark up. Some mark up parts 50%, some > 100%. Do ya'll mark up parts for single bass strings? > > Thank you, > Matthew > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20091207/b5956f1d/attachment.htm>
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