In the past I have simply asked the client if they would like me to give them a reminder call at a particular interval, and then make a note of it on the invoice. - many of them say yes. On Sat, Mar 21, 2009 at 6:55 AM, David Love <davidlovepianos at comcast.net>wrote: > I don’t think the do not call list applies in this case where you‘ve > already provided some service. It’s more for cold calling telemarketing. > > > > David Love > > www.davidlovepianos.com > > > > *From:* pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] *On > Behalf Of *Gerald Groot > *Sent:* Saturday, March 21, 2009 6:03 AM > > *To:* pianotech at ptg.org > *Subject:* Re: [pianotech] Tuning in a down economy > > > > *Another thing to bear in mind, is this "Do Not Call List." If people ask > you not to call or, if they say, "I will call you" do not call them again. > If they have placed their name on the "Do Not Call List" and you call them > again after that, it can cost you dearly if they turn your number in. * > > * * > > *Now, on the other hand, if you are regularly servicing their pianos, it > is okay to call them and/or, if you say, is it okay if I call you again next > year, and they say yes, you are legally okay yet. * > > * * > > * * > > * * > > *From:* pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] *On > Behalf Of *David Love > *Sent:* Friday, March 20, 2009 11:57 PM > *To:* pianotech at ptg.org > *Subject:* Re: [pianotech] Tuning in a down economy > > > > When I used to call after postcard sending I always found that there was a > significant group that would not act on the post card alone but when > prompted by a phone call would go ahead and book the appointment. Enough > that it was always worth it to call especially during slow periods when I > wanted to fill out the schedule. Also, it just allows you some contact to > see what’s going on with them: do they want to put it off for another 3 > months, did they just lose a job, have they sold the piano, are the kids > giving up their lessons, are they ill, were they unhappy with the last > service for some reason, did they not receive the post card! Just saying > that you are calling to be sure that they got the reminder gives you a good > reason to call. Often we don’t call because we’re afraid of what we might > hear. I think you have to be confident that whatever you hear you’ll be > able to handle and turn it in your favor even if it doesn’t lead to an > appointment. When I called I often said that I wanted to be sure they got > the card, I asked how the piano was, let them know that part of the reason > for my call was to keep my files and reminder system up to date, if they > didn’t want to schedule an appointment right then I never tried to talk them > into one (no hard sell) but simply asked if they would like me to send them > another reminder in, say, three months, six months etc. Whatever the case > was, I never found that calling after sending a post card was detrimental to > the relationship. I certainly never mind when my dentist calls to remind > me it’s time for a check-up. Since it’s something I can easily put off, I > usually appreciate it. > > > > David Love > > www.davidlovepianos.com > > > > *From:* pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] *On > Behalf Of *wimblees at aol.com > *Sent:* Friday, March 20, 2009 8:35 PM > *To:* pianotech at ptg.org > *Subject:* Re: [pianotech] Tuning in a down economy > > > > when I was in St. Louis I sent out postcard every month to those customers > who had their piano tuned 6 months ago, 1 year ago, and 2, 3, and 4 years > ago. I would generally get about 25% of my 6 month and 1 years customers to > call me within a couple of days after getting the post card, and another 20 > - 25% would call me in the next couple of months. About a 10% of the 2, 3, > and 4 year customers would call me. > > The secret to getting them to call is to do it consistently. I used to cold > call them, and I called them after I sent a post card. I discovered that the > customers who scheduled an appointment when I called them, were just about > the same ones who would have called with just a post card reminder. > > I am not getting the same response here, but then about half of my > customers are pre-scheduled. Of those that are not pre-scheduled, I only get > about 5% of them to call me. > > Wim > > -----Original Message----- > From: Don <pianotuna at accesscomm.ca> > To: pianotech at ptg.org > Sent: Fri, 20 Mar 2009 6:24 pm > Subject: Re: [pianotech] Tuning in a down economy > > Hi Daniel, > > > > 2% response on direct mail is "right on the money". You did *good*. > > > > At 02:17 PM 3/20/2009 -0500, you wrote: > > > > > >sent out about 250 postcards last summer, received maybe 5 responses. > > >LOUSY! > > > > > >Daniel Carlton > > > > Regards, > > Don Rose, B.Mus., A.M.U.S., A.MUS., R.P.T. > > Non calor sed umor est qui nobis incommodat > > > > mailto:pianotuna48 at yahoo.com <pianotuna48 at yahoo.com?> http://us.geocities.com/drpt1948/ > > > > 3004 Grant Rd. REGINA, SK, S4S 5G7 > > 306-539-0716 or 1-888-29t-uner > > > > > > > ------------------------------ > > *See Your Credit Report in Seconds! Easy to Read and Viewable Online.<http://pr.atwola.com/promoclk/100126575x1219619459x1201345309/aol?redir=http:%2F%2Fwww.freecreditreport.com%2Fpm%2Fdefault.aspx%3Fsc%3D668072%26hmpgID%3D62%26bcd%3DMarchviewfooterNO62> > * > -- Ryan Sowers, RPT Puget Sound Chapter Olympia, WA www.pianova.net -------------- next part -------------- An HTML attachment was scrubbed... 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