Patrick Unfortunately, if the supply house says there is only a 6 months guarantee on the strings, you're out of luck. Had you notified the supply house the first time, you might have?had a case. But since you didn't, they don't have to replace them. If you offered your customer a longer guarantee, then you personally have to stand by that. But the supply house doesn't. Sorry, Pat, but that's the way?I see it. Wim -----Original Message----- From: pcpoulson at sbcglobal.net To: pianotech at ptg.org Sent: Fri, 8 May 2009 4:20 am Subject: [pianotech] String Guarantee Issues Good Morning: I am dealing with a problem with the bass strings I put in a baby grand in 2007. Approximately 6 months after I restrung the piano,some of?the monochords started rattling, so I loosened them, put a twist in each one, and retuned them, which seemed to remedy the situation. I bought these strings from a supply house who has them made by a string maker in the East.?Three months later?I came to retune the piano and found the same problem. I have an occastional string go bad on me before, but never so many and never so soon. I called the supply house, who told me that strings were not made by them, but by the string maker they contract with whose guarantee to replace defective strings is only six months long. I now have a customer with a piano that has 8 out of 10 monochords needing to be replaced. It is my belief that it is the supply house's duty to replace?these defective strings, as it is the business that I bought them from. If a part that I install fails, I wouldn't tell my customer to call my supplier to complain - I am the guarantor. I feel that my supplier should replace these strings without a charge. Of course, the labor to install and retune the strings I will have to eat myself. Any feedback on this situation would be appreciated. Thank you, Patrick C. Poulson Registered Piano Technician Piano Technicians Guild -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech_ptg.org/attachments/20090508/a765a0a6/attachment-0001.html>
This PTG archive page provided courtesy of Moy Piano Service, LLC