[pianotech] String Guarantee Issues

[David Ilvedson]

I haven't sent Mapes any spreadsheets, but I do give them the dimensions for single strings and usually have no problems...and they are quick...certainly, I have had an occasional screwup...do the users of Arledge and others never have problems?

David Ilvedson, RPT
Pacifica, CA  94044

----- Original message ----------------------------------------
From: "Greg Newell" <gnewell at ameritech.net>
To: pianotech at ptg.org
Received: 5/9/2009 6:49:07 PM
Subject: Re: [pianotech] String Guarantee Issues


>Mike,
>	I can't understand why you had this problem. I've been ordering
>custom sets from Mapes with absolutely no problem. I simply send them my
>spreadsheet and they send me the set as I have calculated them. They don't
>try to change anything unless they ask me first. The set comes to me
>reasonably close to exactly what I ordered. (I sometimes mess up what's
>possible vs. what I want given available wire sizes.) They have never told
>me "samples or nothing" but have been rather accommodating all around. I've
>had considerably different results with others and unless something drastic
>changes, I see no reason to switch.

>Greg Newell
>Greg's Piano Forté
>www.gregspianoforte.com
>216-226-3791 (office)
>216-470-8634 (mobile)

>-----Original Message-----
>From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
>Of Mike Spalding
>Sent: Saturday, May 09, 2009 1:52 PM
>To: pianotech at ptg.org
>Subject: Re: [pianotech] String Guarantee Issues

>Patrick,

>I'm not Dean, but let me tell you why I made the same switch:

>1.  When I reached the point in my explorations of rescaling that I 
>wanted to specify the dimensions of a set of bass strings, Mapes became 
>uninterested in selling to me.  Samples or nothing.

>2.  Mapes had been doing a good job on single replacement string orders, 
>but one time messed up on the winding length.  In order to get a free 
>replacement, they insisted I ship the faulty string back at my expense.

>Even the least expensive source of bass strings isn't a bargain.  Might 
>as well pay enough to get good service.

>Mike