[pianotech] Don't work for this manufacturer

[KeyKat88 at aol.com]

Greetings,
 
         Thanks for this. And I am going to guess here that the reason the 
dealer told you to bill the company is probably because they themselves have 
been dealing with this...and got tired of the run around.
 
Julia
Reading, PA
 
In a message dated 10/27/2009 3:10:49 AM Eastern Standard Time, 
wimblees at aol.com writes:

Technicians are asked by stores to take care of problems with new pianos. 
In some cases the store pays the technician. But sometimes the store ask the 
technician to send a bill to the manufacturer. In all my years of doing 
this, the manufacturer  usually pays within a month, and sometimes even as soon 
as a week. But I want to warn you about one manufacturer that doesn't pay in 
a timely manner. I am telling you my story, so that hopefully other 
technicians won’t have the same problem as I have had. 
 
Last June the dealer for whom I do some work asked me to make a case repair 
on one of the pianos in his store. At about the same time, he asked me to 
make a minor repair on a piano of the same brand at a customer’s home. The 
dealer asked if I would send the bills to the manufacturer. That was at the 
end of June. I finally got a check at the end of September, 3 months later, 
but only after five or six e-mails back and forth, where each time the factory 
representative promised a check would be sent “right away”. About 2 weeks 
before I got my check, the excuses were they she had been gone for a week, 
and the accountant had gone on vacation. 
 
In the middle of August I did some more work on the same piano, and sent 
another bill to the manufacturer. I still haven’t been paid, even though the 
factory representative told me, after she admitted never having received the 
original bill, she would personally “walk the bill to the accounting 
department”. Now when I send an e-mail, I don't even get an answer back. 
 



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