I admit Ryan, that I had to laugh at the response that asked if she talked more than you do! Now THAT was funny! What I do is this. Simply tell them that you have become far too busy and cannot handle all of the work that you currently have (which is true on my behalf) and that you have chosen some clientele to refer to other respectable technicians due to this fact and that you are sure they will be able to keep them as happy as you have been able to do for all of these years and then give them their phone number. What else needs to be said? Nothing really. No hurt feelings that way. What they don't know, is that I usually choose someone that I don't like. But, at the same time, I also choose someone that does nice work. hehehe.. Jer Groot RPT From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Ryan Sowers Sent: Wednesday, September 30, 2009 7:54 PM To: pianotech at ptg.org Subject: [pianotech] Avoiding Clients Dear list, I have a client that I just dread and have basically decided that I am not willing to service her piano anymore. The animal smell is just awful, the person is hard of hearing and talks way too much (she goes on and on and on and won't let you get a word in edgewise) and is too loud, and is rude to her husband, etc. etc. How do others deal with wanting to "fire" a customer graciously? -- Ryan Sowers, RPT Puget Sound Chapter Olympia, WA www.pianova.net _____ avast! Antivirus <http://www.avast.com> : Outbound message clean. Virus Database (VPS): 090930-0, 09/30/2009 Tested on: 9/30/2009 10:56:32 PM avast! - copyright (c) 1988-2009 ALWIL Software. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20090930/eb737195/attachment.htm>
This PTG archive page provided courtesy of Moy Piano Service, LLC