Hello list, I'm curious to hear others' thoughts on this topic. A while back I serviced a piano for a piano techncian buddy of mine. He had to take a couple of weeks off work for some medical reasons and he asked me to tune a couple of pianos for a prestigious client. I was a bit taken aback when, after servicing the pianos, the client asked if I would take them on as a client. On the fly I said that we have a policy of a 2-year waiting period before we can take on a client in this type of situation. That seemed reasonable to me. I encouraged the client to talk to my friend and try to work things out. Also, the past few years around the holidays we have hired technician friends to give us a day or 2 so that we don't have to say no to clients who need service before Christmas but don't schedule far enough in advance. On one occasion a client called back several months later wanting to schedule a tuning but wanted to have the fill-in technician (this was a new client - I had not met them yet) instead of me! It occurred to my wife and I (who run the business together) that we should have a written policy about this kind of thing. I'm curious to how others have dealt with this type of situation. Your thoughts and ideas are appreciated! -- Ryan Sowers, RPT Puget Sound Chapter Olympia, WA www.pianova.net -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100413/42af2c90/attachment.htm>
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