[pianotech] YC brackets

[David Love]

Emphasis on "up to".   Under most circumstances it shouldn't take more than
an hour or two to address the regulation issues that appear due to the
action bracket issues.  The piano may need other regulation but that's
outside the scope of this particular job.  Replacing the brackets is quite
simple and goes fast.  30 minutes max in most cases.  

 

David Love

www.davidlovepianos.com

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of William Truitt
Sent: Friday, April 23, 2010 5:39 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] YC brackets

 

Ditto to what Dean has said in both posts.  You can't count on what YC sends
you fitting exactly, maybe so, and maybe not.  Also, you have no clue what
the state of regulation is until you get the new brackets in and the action
set up.  If it was out of regulation before the brackets started expanding,
it's not going to magically go back into good regulation once they are
replaced.  I too have had to significantly change key level and dip once
rails were replaced.

 

I quote up to 2 full days on the regulation, which includes some voicing and
cleaning.  It needs it anyway, that is almost a given.  The 2 days do not
include the time spent replacing the brackets.  

 

It's not my fault the brackets expanded and are hiding the state of
regulation of the action, so there is no reason for me to work for free.
Our customers don't expect that from other service people, nor do they
expect it from us.

 

It's not even Young Chang's fault, these brackets are a slow fuse time bomb
that a supplier dropped into their laps that took years to show up and
thousands of pianos to be built with them.  Let's remember that virtually
all these pianos are well out of warranty at this point.  The reimbursements
that YC is giving us are more than we have a right to expect, so I have no
complaint there.  And if YC doesn't want to pay for all of it, or any of it,
that leaves the customer.  That's fair, and it is the customer's call at
that point.  I serve them best by clearly (and unapologetically) laying out
their options.

 

Will Truitt

 

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