Yes I bill the customer for some of the difference. I'm in a little bit of unique situation here because I actually sold the piano in virtually every bracket job I've done, so I feel a little more responsibility in owning the problem. In this last job I did I made some money from the customer on the bracket job and a substantial sum in brokering the sale (30%). The payment from Young Chang will be something of a bonus, though it was earned. It was probably the toughest bracket job I've done to date. Dean Dean W May (812) 235-5272 PianoRebuilders.com (888) DEAN-MAY Terre Haute IN 47802 _____ From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Terry Farrell Sent: Friday, April 30, 2010 3:57 PM To: pianotech at ptg.org Subject: Re: [pianotech] Slow drop fallboard hinge for YC I disagree that the slow close fallboard is a meaningless sales feature. Indeed, I'm sure it is often used that way, but in a home with small children, I suspect that feature can be the difference between smiling children with virgin fingers and crying children with casts on their hands. As for bracket replacement costs and invoicing, are you not billing the piano owner for whatever Young Chang doesn't reimburse? And for that matter, I've been charging the piano owner for the entire job and giving them the blank reimbursement form. Terry Farrell On Apr 30, 2010, at 11:33 AM, Dean May wrote: It's a sales feature primarily. Remember, pianos are sold by salesmen hawking meaningless features (this piano has 4 pedals!) to customers who don't know anything about pianos. Speaking of John Chang, on my last bracket replacement I submitted a bill for $350. He called to say the most they will pay is $300. It's not enough, but better than $200. Dean Dean W May -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100430/7f77faba/attachment.htm>
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