That tends to be my philosophy too. Many times a customer will say something like 'yeah, I got your card six months ago...'. Gregor _ wrote: > I used to call customers too, but I don´t do it anymore because I feel > it´s annoying and embarrassing. Nowadays I send postcards every 12 > month. The front side is the very same like my business card and the > back side reads: your piano was not tuned for more than 12 month. When > a customer does not answer after 4 years I kick him out of my data > base. Immediate feedback is about 10 %, but many customers call back > after a few weeks or months. Usually the card is laying anywhere in > the flat so that it is seen by the customer and his friends or > visitors. And the day will come that he decides to call me. > > Gregor > > ------------------------ > piano technician - tuner - dealer > Münster, Germany > www.weldert.de > > > > > ------------------------------------------------------------------------ > From: pianotune05 at hotmail.com > To: pianotech at ptg.org > Date: Tue, 17 Aug 2010 14:25:41 -0400 > Subject: [pianotech] repeat business > > Hi Everyone, > Does anyone here have the trouble of getting people to reschedule for > their 6 month tunings? I've been told I do quality work. Maybe I > feel it more because I haven't been in business as long as someone who > might have 300 customers and 30 of theirs don't return calls or > reschedule. do you guys run into things like people not returning > calls, moving etc? I'm finding this to be rediculous. > Marshall > > Marshall Gisondi Piano Technician > Marshall's Piano Service > */pianotune05 at hotmail.com/* > 215-510-9400 > */www.phillytuner.com <http://www.phillytuner.com/> /* > Graduate of The School of Piano Technology for the Blind > www.pianotuningschool.org <http://www.pianotuningschool.org/> > Vancouver, WA > > > > > >
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