Marshall: I can almost guarantee the customer will NOT call you back if you leave a message on their machine. You have just given them an easy way out of not using your services by not returning your call. If a machine answers, I'll call back another day at another time, and again if necessary until I get a real person. Then your powers of gentle persuasion come into play. I might say, "Mrs. Piano Owner, I was at your home a 12 months ago, would your piano like to see me again this year?" It's a sort of offhand humerous question that takes the burden of saying yes or no from the owner and puts it on the piano itself. I get a higher repeat rate using this approach, though it might not be right for everyone. Mike Kurta, RPT -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100818/64ddd886/attachment.htm>
This PTG archive page provided courtesy of Moy Piano Service, LLC