<grin> Tom --- better to tell them to an inexperienced technician? This was a Kimball grand, mid-eighties, store warranty. Goodness, the work I used to do back then! Susan P.S. Happy New Year On 12/27/2010 6:03 PM, Thomas Cole wrote: > Hi Susan, > > What has me dismayed is how a person can tell such lies to an > experienced technician. > > Positive: wrong at the top of ones voice. /Ambrose Bierce/ > > Tom > > On 12/27/10 3:14 PM, Susan Kline wrote: >> On 12/27/2010 3:05 PM, Thomas Cole wrote: >>> The woman called me that evening and demanded that I put the dampers >>> back in that I took out. I managed to explain over the phone that no >>> piano has dampers beyond the middle of the sixth octave. >> >> Hi, Tom >> >> I had a customer like that, too. Thought the new grand was defective >> because the dampers stopped in the treble, and insisted and swore on >> a stack of bibles that _every piano she had ever played_ including >> her old spinet, had dampers all the way to the top. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20101227/cfcb4836/attachment.htm>
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