[pianotech] middle pedal

[Susan Kline]

On 12/27/2010 7:44 PM, Greg Newell wrote:
> Yeah, and how many of us are called every once in a while with the complaint
> that this note keeps ringing after I let go of the key and it just happens
> to be the first one without a damper. Well it wasn't doing that before you
> tuned it. Huh?

This is a very good point, how customers say things like this. Like how
that lady swore on a stack of bibles that every piano she had ever played
had dampers all the way to the top (except this DEFECTIVE one she had just
bought, where they were too CHEAP to put in all those high dampers.)

The thing we're missing, I think, is that when we tell customers about 
things
like this, or how a sostenuto pedal really is intended to work, they feel
stupid. They don't like this, so they paint themselves into corners with
outrageous statements putting the blame on us.

If we were very sensitive to this problem, and explained these things in a
very low voice, and talked about how many people thought the same as our
customers, and perhaps made it sound like we were putting them onto a real
secret, which they were smart enough to comprehend ....... well, maybe
they wouldn't feel so defensive.

It hardly helps us if we are right, but the customer feels terrible.

Susan Kline
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://ptg.org/pipermail/pianotech.php/attachments/20101227/47b87dc6/attachment.htm>